RETAIL PURCHASE POLICY:
The Luna Loft takes great pride in our reputation for quality products. If for any reason you are dissatisfied with a purchase, please promptly return products for exchange or store credit within 15 days of purchase. The Luna Loft does not provide cash back for returns, only store credit.
SERVICE SATISFACTION POLICY:
IN THE EVENT YOU ARE NOT SATISFIED WITH YOUR SERVICE, I WILL GLADLY PROVIDE YOU A “REDO” SERVICE. REDO SERVICES ARE SCHEDULED EXACTLY LIKE REGULAR APPOINTMENTS AND ARE PROVIDED AT NO CHARGE. TO QUALIFY FOR A REDO SERVICE, PLEASE CONTACT ME WITHIN 10 DAYS OF YOUR ORIGINAL SERVICE DATE. NO REFUNDS ARE GIVEN FOR SERVICES.